Policies

📦 Shipping & Preorder Policy – K&K Primitives LLC

At K&K Primitives, we take pride in offering one-of-a-kind primitive and country home décor with a personal touch. We're a small, family-run business (with a toddler in tow!), so thank you for shopping small and supporting us! Below you'll find our shop policies—because good communication makes happy customers!

 

✨ Pre-Orders: Claim It Before It’s Here!

From time to time, we open up pre-orders so you can snag your favorites before they officially arrive. When your pre-order item lands in our hands, it’ll be packed up and on its way to you quickly. You’ll get tracking info emailed straight to your inbox!

📝 Note: Estimated delivery times are listed with each item and may shift slightly due to delays from our companies. We’ll keep you posted through email and Facebook if anything changes.

📬 Order Processing & Shipping Times

- We do our best to ship in-stock items within 24–48 hours (72 max if life gets chaotic—but we’ll always let you know!).

- Orders are processed Monday through Friday… and, let’s be honest, probably on weekends too.

- Pre-orders and custom items will take longer and will have turnaround times noted on their listings.

- Once your order ships, you’ll receive a tracking number via email so you can follow it home.

🚚 Shipping Rates & Delivery Info

- Shipping is calculated automatically at checkout based on your address. We mostly ship USPS Ground Advantage.

-  At this time, we ship within the U.S. only. If you're outside the country, reach out—we might be able to work something out!

- Delivery timelines depend on your location and shipping method.

- 📦 Reminder: Once your order leaves us, delivery delays caused by the carrier are out of our hands—but we’ll help you track it down if needed!

 

🔁 Return & Refund Policy – K&K Primitives LLC

We want you to love what you buy from us. If something isn’t quite right, here’s how we handle returns:

🛍️ Return Eligibility

- All returns must be requested and approved within 15 days of purchase.

- Email us at kkprimitives@comcast.net with your order number and reason for return. We'll send next steps.

- Items must be unused, in original packaging, and in sellable condition.

- Customers are responsible for return shipping unless the item arrived damaged or incorrect.

📸 If something was damaged in transit, snap a few photos of the box and item(s) and send them our way so we can file a claim with USPS.

 

💸 Refunds & Exchanges

- If your order hasn’t shipped (excluding pre-orders!), we’re happy to issue a refund. Please note: payment processing fees are non-refundable—these are what we're charged by the processors.

- If your order has shipped, we’ll issue a refund (minus original shipping costs) once we receive your return in its original condition.

- Refunds will go back to your original payment method within 5–7 business days of receiving the item.

- Got a damaged or wrong item? Email us within 48 hours of delivery so we can make it right.

⏳ Pre-Order Fine Print – Let’s Keep It Fair!

Pre-orders help us plan smarter and keep inventory flowing so everyone gets a fair shot at our limited and seasonal goodies.

🔒 What’s a Pre-Order?

- A pre-order reserves an item before it arrives at K&K Primitives.

- You’re charged at checkout, and the item ships as soon as it hits our shelves.

- Each listing includes an estimated delivery window, but remember—stuff happens! Wholesale delays (hello, tariffs!) may push things back. We’ll keep you in the loop.

🚦 Mixing In-Stock + Pre-Order Items?

If you order both pre-order and in-stock items together, we’ll likely hold the order until everything arrives to ship it all at once.

➡️ Want your in-stock items sooner? Just place separate orders OR shoot us an email and we’ll work out adjusted shipping options!

 

🔁 Changes & Cancellations

- You can cancel or change a pre-order within 24 hours of placing it.

- After 24 hours, it’s locked in—we start placing orders based on customer commitments, so we can’t make changes past that window.

 

💌 Still have questions? Reach out anytime at kkprimitives@comcast.net

Thanks for reading—and for shopping with our small business! Your support truly means the world. 🖤